An Unbiased View of SAMANAGA

Even so, he also supplies in-depth reviews on a variety of program answers to assist corporations discover suitable options for them. By way of his do the job, he aims to assist firms build a far more tech-forward approach to their operations and overcome their SaaS-connected worries.

Electrical power Methods Supplier Samanga provides in depth solar options to clientele in Uganda and Kenya, which include anything from solar panels to inverters. We've proven a powerful shopper foundation that spans authorities agencies, personal enterprises, and general consumers.

This most important watch is exactly where most agents will commit their time and it could be thoroughly configured; vital info like due dates as well as the requestor is usually revealed in the principle look at, preserving you from needing to click on Each individual incident when triaging.

As for reviews, Samanage features many possibilities like helpful experiences exhibiting studies on incidents along with stock experiences and agreement experiences. The ability to make custom made stories is additionally involved, which can be a boon in the event you've taken the time to build tailor made fields and workflows.

Samanage's IT Provider Desk and Asset administration suite has quite a few characteristics firms could be searching for and offers a shorter totally free trial, but a lackluster interface usually means it's actually not a in shape for everyone.

This award is supplied to computer software methods with an extensive totally free demo give. We really appreciated The truth that Samanage cost-free demo makes it possible for potential consumers to completely evaluate the product’s important features and provides customers the completely featured prepare and enough time and energy to review the computer software centered on their needs or circumstance.

Although this will not be a big trouble For each and every company, This is a detrimental worthy of mentioning, if You are looking for customized branding.

The only drawback is whenever you don’t have to have Many of these functions, your services desk may be carrying avoidable baggage and value. Thoughts that Samanage is ITIL-compliant; if you’re not gunning for demanding benchmarks or when you’re a small or medium participant, check here make sure to be obvious regarding your certain desires in the course of rate quotation in order to avoid purchasing unused additional characteristics.

At last, Gordon has shared his thoughts about the significance of insights and visibility in a complete ITIL-All set company desk and asset management Resolution. “Buyers are looking at earlier the basic principles of hardware and computer software difficulties, and through increasing visibility and insights, are getting a larger part in the Corporation.

A further additional granular location where Samanage stands out from the gang is in its Dashboard along with the array of stories that it generates. On login, the Dashboard is in which users are mechanically placed and while its meant to provide people with instant insight into what is going on on throughout the Corporation, I found it a tad bewildering to work with out-of-the-box. You will find a staggering amount of metrics, graphs, and important performance indicators (KPIs) in this watch, almost certainly excess of any solitary job wants.

This award is provided only to prime B2B solutions and demonstrates The point that Samanage presents the best probable volume of support. It highlights the vendor’s substantial understanding of the business they’re offering to plus the requires in their shoppers.

Elevating a whole new incident opens a blank incident Using the requester's name quickly populated. Blank fields for being stuffed in incorporate a group and subcategory. Here is the only assist desk computer software I tested which makes provisions for subcategories.

Over time, We now have setup strategic partnerships with Intercontinental market-leading makers and vendors from the ICT, Vitality & Health and fitness Room to supply innovative customised alternatives to our customers.

Eliminating the chaos of a number of Remedy needs, Samanage consumers can confidently and easily evaluate incidents, jobs, and property in an individual spot.”